Consultancy Services

Bridge the Gap Training and Assessment, prides itself on maintaining the confidentiality of your workers and clients in line with the Workers Compensation Act of 1987 and the NSW Privacy Act 1998.

Behaviour Support Consultancy Service

Bridge The Gap Training and Consultancy will assist your business to develop and embrace a pro-active approach to behaviour management based on the premise that it is possible to reduce clients' challenging behaviours through positive approach practices.

We will also assist you to review or develop your Behaviour Support Policy and Procedures to ensure it will meet the requirements of the Disability Service Act, Work Health Safety Act 2011 and adapting the Behaviour Support: Policy and Procedure Manual, Policy and Practice - Ageing, Disability and Home Care (ADHC) of the NSW Human Services Sector (February 2009 - Revised March 2012) within your organisational systems,

Workers Compensation File Review

Bridge the Gap Training and Consultancy will assist you with improving your injury management system leading to improved return to work outcomes for your staff and a reduction in your worker's compensation premium by ensuring:

  • Injured staff are supported in an early return to productive work;
  • RTW Plans are focused and RTW goal is achievable;
  • Your staff has access to quality medical care and treatment which promotes and encourages their recovery;
  • All key stakeholders work actively together;
  • You insurer works actively behind the scenes in managing the claim and in collaboration with your organisation.

Injury Management

Bridge the Gap Training and Consultancy will assist you in improving of Return to Work outcomes for individual injured staff members and;

  • Assist and support you in coordinating your annual claims reviews with your insurer and attend the claims reviews with you to actively advocate on your behalf for effective claims resolution leading to improved costs.

Management Systems Audit – AS/NZ 4801:2001 - AS-NZS-ISO-9001:2008 & AS-NZS-ISO-19011-2003


Bridge the Gap Training and Consultancy will assist you in reviewng your Safety Management System to ensure it meets the requirements as outlined in AS/NZ 4801:2001 Occupational Health and Safety Management system or AS-NZS-ISO 9001:2008 Quality Management System and AS-NZS-ISO 19011:2003 Management Systems Auditing.  Ensuring your Safety Management System meets the standards will assist your organisation to establish and maintain a system of management to improve the welfare, health and safety of everyone in your workplace(s).


The benefits of a robust Safety Management System include:

  • Potential reduction in the number of incidents
  • Potential reduction in lost time injuries and associated costs
  • Demonstration to stakeholders of your commitment to health and safety
  • Demnstration of an innovative and forward thinking approaach
  • Demonstration of legal and regulatory compliance and upholdng of Due Diligence of Officers
  • Better Management of health and safety risks, now and in the future
  • Increased access to new clients
  • Potential reduced public liability insurance costs



Work Health Safety Consultative Arrangements

Bridge the Gap Training and Consultancy will assist you in developing agreed consultative arrangements and issue resolution process with your workers in accordance with model Work Health Safety Act 2011 and Regulation and assist with developing Terms of Reference for your Health Safety Committee.

Workers Compensation Claims’ Review – Working with your insurer

Bridge the Gap Training and Consultancy will assist and support you in coordinating your annual claims reviews and attend the reviews with you to actively advocate on your behalf for effective claims resolution leading to improved costs.

Bridge the Gap Training will liaise in close collaboration with your organisation and insurer in developing claims' reviews which are ideally suited to your specific needs and requirements.

Bridge the Gap Training specialise in developing and strengthening claims reviews systems and processes. This includes file systems; claims review documentation and agreed action plans.

Safety Management System/Policy, Procedures and Guidelines

Bridge the Gap Training and Consultancy will assist your organisation with the development of a Work Health Safety Improvement Work Plan that embeds "systems thinking" into all workplace activities which is incorporated into your safety management system.

Bridge the Gap also offers to mentor individual staff members and Health Safety Committees to improve performance and assist you to review WHS policies, procedures and guidelines in line with model Work Health Safety Act 2011.

Support and Assistance in Communicating with SafeWork NSW

Bridge the Gap Training and Consultancy can assist you in meeting with SafeWork NSW and in the development of effective risk control measures ensuring compliance with the legislation and any notices which may have been issued.

Our early involvement will assist you in resolving areas of WHS concerns prior to a notice being issued.

Mentoring and Coaching your Return to Work Coordinator

Bridge The Gap Training and Consultancy will mentor and coach your in-house RTW Coordinator by providing very effective injury management which supports your injured workers and promotes their return to their pre-injury duties which ensures you meet your obligations under the Workers Compensaton Act 1987 and the Workplace Injury Management and Workers Compensation Act of NSW (1998).

Contact BTG to discuss your consultancy service requirements, obligation free quote.

PH: (02) 4367 0071 OR 4925 2441

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