Soft skills complement hard skills, which are the technical requirements of a job. It can also be an important part of the success of an organisation.
Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects.
Soft skills are sometimes broken down into personal and interpersonal attributes, such as: Responsibility, Improve time-management, Exercise leadership, Develop communication systems, Self-management, Participates as a member of the team, Negotiation skills, Improvement of service to clients, Works with cultural diversity, Uphold Integrity, Create motivation and etc
Most of us work more effectively when we have something to work towards or an outcome that we approve of. As different things motivate different people, as Herzberg’s Theory suggests, what will motivate each individual will be a mix of satisfaction and non-dissatisfaction. As a supervisor or Team Leader, one of your primary responsibilities is to get your workers to produce desirable results through specific behaviours. To do this, you have to get them to actually change their behaviour patterns. The key principle to understand in changing workers’ behaviour is that you can’t change it for them; they must change it themselves. With that principle in mind, we will be looking at a number of strategies we could use to motivate workers to change their behaviour.
Conflict in the workplace seems to be a way of life. Effective Conflict Resolution workshop will assist participants to embrace a positive approach to conflict resolution by focusing on the issues rather than the individuals, in a professional, non-confrontational and courteous way.
This course will demonstrate the four-step process to assist you in working towards resolving conflicts. You will also learn crucial conflict resolution skills, including dealing with anger and using the agreement frame.
It is very easy to view all conflict as negative, however this is not true. We are all different and those differences can sometimes emerge as conflict. Viewing conflict in this way can help us consider the possible positive outcomes of the problem at hand. This workshop will also introduce conflict resolution processes that will help you better understand those differences, enabling you interact in a more positive and productive way.
In any business supervisors are often the “jack of all trades.” They may need to address employee problems directly, including taking disciplinary action when necessary. They’re often involved in the hiring process of new employees and may sit on a panel with HR or senior management and other supervisors to make choices about who they hire. They implement employee safety recommendations, and naturally they give instructions as requested by their managers and CEOs.
Performance management is a shared understanding about how individuals contribute to an organisation’s goals. An effective performance management and appraisals process focuses on aligning your workforce, building competencies, improving employee performance and development, and driving better business results.
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own. You have a strong synergy of individual contributions. Your team’s effectiveness lies in the diversity of skills and personalities of the members. Different personality types balance and complement each other. This means the group as a whole is taking advantage of the collective talent, knowledge and experience of each team member.
Team building is an organised effort to improve team effectiveness or a process that facilitates the selection of appropriate members to a current or proposed team.
Resilience is our ability to “bounce back” from stressful and challenging events in our lives – both professionally and personally. Working in the Health and Community Services sector, supporting clients may increase the risk of your workers’ susceptibility in experiencing a mental health illness due to lower resilience levels. This workshop will assist participants to help offset certain ‘risk factors’ that increase the likelihood of them experiencing a mental illness and assist them to bounce back from their challenges to reach their full potential. Improving resilience skills will assist participants and their business to attain their identified goals, by maintaining focus, improving individual morale levels and in achieving quality life outcomes for all. Participants will learn practical resilience skills, in line with best practice, which they can use to work through their challenges to maintain their mental health and emotional well-being.