The purpose of the Client Incident Investigation workshop is to provide participants with the skills and knowledge to conduct a thorough and comprehensive incident investigation, this will allow the participants to develop an understanding of the contributing factors, root cause of the incident.
Throughout the workshop participants will develop an understanding of the client incident investigation formal process of collecting information to ascertain the facts relating to an incident, which may inform any subsequent criminal, civil penalty, disciplinary or administrative sanctions.
Participants will also have an opportunity to review and discuss a number of case studies and utilise a range of documents and templates to assist throughout the investigation process.
Participants on successful completion of this program will:
- Explain manager responsibilities around investigating and reporting on client incidents;
- Compare responsibilities of key agencies, including NSW Police, (relevant funding stakeholders), NSW Ombudsman, SafeWork NSW;
- Plan timely and effective responses to client incidents addressing client safety and wellbeing;
- Examine the use of a fishbone analysis cause and effect diagram to plan an investigation;
- Determine actions and events leading up to an incident, during an incident and following an incident;
- Analyse incidents to determine all the contributing root causes and develop effective control measures to prevent any future recurrences; and
- Write an incident investigation report compiling their findings and recommendations.
FACILITATOR: Robert has experience in community programs, risk management, injury management and has incorporated his extensive skills into this program which will further strengthen the learning outcomes for all participants. Rob is also an approved training provider by SafeWork NSW and a qualified assessor and trainer.
We do travel outside Hunter & Central Coast area so please contact BTG to discuss.....
Please contact BTG to make a booking (02) 4367 0071 or 0412 050 614