Conflict in the workplace seems to be a way of life. Effective Conflict Resolution workshop will assist participants to embrace a positive approach to conflict resolution by focusing on the issues rather than the individuals, in a professional, non-confrontational and courteous way.
This course will demonstrate the four-step process to assist you in working towards resolving conflicts. You will also learn crucial conflict resolution skills, including dealing with anger and using the agreement frame.
It is very easy to view all conflict as negative, however this is not true. We are all different and those differences can sometimes emerge as conflict. Viewing conflict in this way can help us consider the possible positive outcomes of the problem at hand. This workshop will also introduce conflict resolution processes that will help you better understand those differences, enabling you interact in a more positive and productive way.
Participants on successful completion of this workshop will:
- Understand what conflict and effective conflict resolution means;
- Understand the five main styles of conflict resolution;
- Be able to adapt the process for all types of conflicts;
- Be able to break out parts of the process and use those tools to prevent conflict; and
- Be able to use basic communication tools, such as the agreement frame and open questions.
TARGET GROUP: Managers/Supervisors/Team Leaders/Coordinators.
FACILITATOR: Robert has experience in community programs, risk management, injury management and has incorporated his extensive skills into this program which will further strengthen the learning outcomes for all participants. Rob is also an approved training provider by SafeWork NSW and a qualified assessor and trainer.
We do travel outside Hunter & Central Coast area so please contact BTG to discuss.....