Conflict in the workplace seems to be a way of life. Effective Conflict Resolution workshop will assist participants to embrace a positive approach to conflict resolution by focusing on the issues rather than the individuals, in a professional, non-confrontational and courteous way.
This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the agreement frame.
It is very easy to view all conflict as negative, however this is not true. We are all different and those differences can sometimes emerge as conflict. Viewing conflict in this way can help us consider the possible positive outcomes of the problem at hand. This workshop will also introduce conflict resolution processes that will help you better understand those differences, enabling you interact in a more positive and productive way.
For Managers and Supervisors/Carers.