Complaints Handling & Disputes Resolution

Organisation need to be committed to ensuring that any person or organisation using a service or affected by a services operations has the right to lodge a complaint or to appeal a decision of the organisation and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency. This workshop will assist workers to develop strategies to respond to complaint and work towards resolution.

The Community Services (Complaints, Reviews & Monitoring) Act 1993 (CS-CRAMA) applies to all government and non-government community services provided, funded, licensed or authorised by government community services.

LEARNING OUTCOMES

Participants on successful completion of this workshop will:

  • Develop an understanding of complaints handling;
  • Develop communication skills in responding to a complaint;
  • Ensures complaints or appeals are fairly assessed and responded to promptly;
  • Develop strategies in responding and resolving complaints; and
  • Complies with legislative requirements.

TARGET GROUP: All Workers

FACILITATOR: Robert has experience in community programs, risk management, injury management and has incorporated his extensive skills into this program which will further strengthen the learning outcomes for all participants. Rob is also an approved training provider by SafeWork NSW and a qualified assessor and trainer.

We do travel outside Hunter & Central Coast area so please contact BTG to discuss.....

Please contact BTG to make a booking (02) 4367 0071 or 0412 050 614

Course Details   |   Online Enquiry

October 01, 2019

When is the last time you “caught” one of your workers doing something right and let them know that you noticed?

October 01, 2019

Value your staff,

Value your safety.

October 01, 2019

The purpose of learning is growth, and as our minds continue to grow, we continue to learn.

October 01, 2019

“The most important thing in communication is hearing what isn’t said.”  

- Peter F. Drucker

October 01, 2019

Safety is not about numbers.
It's about people.”

October 01, 2019

Safety culture
requires a
team approach

October 01, 2019

“People often say that motivation doesn’t last.  Well neither does bathing – that’s why we recommend it daily.”

- Zig Ziglar

October 01, 2019

Never be bullied into silence. Never allow yourself to be made a victim. Accept no one's definition of your life; define yourself.

- Randy Harrison

October 01, 2019

Management is doing things right; leadership is doing the right things.”  

- Peter F. Drucker

October 01, 2019

“Like a fence, boundaries require maintenance. Some people crawl on our boundaries like ivy”.

Adapted from Katherine, A. Boundaries, where you end and I begin. (1991). Simon & Schuster, NY.

October 01, 2019

Everyone experiences conflictit’s how you deal with it that matters.

October 01, 2019

“Be a Risk Thinker and keep yourself safe”

October 01, 2019

 Motivation is not about lighting a fire under a person – it is about lighting a fire within.